Help Center
Frequently asked questions
Everything you need to know about shopping at CozyGhar.
Orders & Payments
Is Cash on Delivery available?+
Yes, COD is available across India on orders up to ₹10,000. No advance payment required — pay in cash when you receive your order.
What payment methods do you accept?+
We accept UPI (Google Pay, PhonePe, Paytm), all major credit & debit cards, net banking, wallets and Cash on Delivery.
Is my payment secure?+
100%. All payments are processed through SSL-encrypted, PCI-DSS compliant gateways. We never store your card details.
Can I cancel my order?+
Yes — you can cancel any order within 6 hours of placing it, from your account or via WhatsApp support.
Shipping & Delivery
Do you offer free shipping?+
Yes — free shipping on every order across all Indian states, with no minimum purchase amount.
How long does delivery take?+
Metro cities: 2–4 business days. Other locations: 4–7 business days. Orders ship within 24 hours.
Which areas do you deliver to?+
We deliver to 27,000+ pincodes across India via trusted logistics partners like Delhivery, BlueDart and India Post.
How do I track my order?+
You'll get an SMS and email with a tracking link once your order ships. You can also track anytime on our Track Order page.
Returns & Refunds
What is your return policy?+
7-day easy returns from the date of delivery. No questions asked, no restocking fees.
How do I initiate a return?+
Message us on WhatsApp with your order ID or email support@cozyghar.in. We'll arrange free reverse pickup.
When will I get my refund?+
Refunds are credited within 5–7 business days after we receive the returned item. UPI refunds are usually instant.
Are all products returnable?+
Most products are returnable. Personal care, innerwear and customised items are non-returnable for hygiene and safety reasons.
Product Quality
Are your products authentic?+
100% authentic. Every product passes a 3-step quality check before dispatch. We stand behind everything we sell.
What if I receive a damaged item?+
Message us within 48 hours with a photo. We'll arrange an immediate replacement or full refund.